June P.
Disappointed with Cat's Paw lack of concern …
I have already submitted my concern with Trustpilot and I really hate i got caught up in that mess. So, I'm going to attempt a 2nd try to list my complaint with Cat's Paw. For some reason unknown to me, I received two(2) fountains rather than the one(1) I intended to order. So when my order came & there were 2 fountains, I immediately researched your rules for making a return, packed the extra fountain, took it to the post office & sent it back to your company. That has been more than 2 months and I still have NOT been given credit on my credit card for the one fountain I returned. I am 85 years old and do not need this hassle. I thought I was dealing with a reputable company when I placed this order, but I am beginning to wonder about your ethics. I am pleased with the fountain I kept, but the problem is not with the fountain, it's with Cat's Paw for not reimbursing me for the fountain I returned. I also am very disgusted over the fact that you have NO way to discuss problems personally by phone. All my attempts to reach out to you by email have been ignored. Some problems simply need to be talked about!!!
Response from leospaw.comFeb 9, 2026
Hi June, Thanks so much for reaching out! I connected with our support team and they let us know responded to Jim’s email on November 24, 2025 with return instructions. We received your return request on the Returns Portal, but we haven’t received any response from you since and the return tracking details or information was not provided by you which is why you have not been reimbursed yet. Unfortunately, we do not have any way to track returns unless you share the tracking information since you are sending them to cat shelters as donations. Hope this helps! Please reach out to our team at [email protected] if you have any more questions or to share your tracking details and receive the reimbursement! We’re so glad to hear you loved the fountain you kept! Best, Leo’s Paw