riepoodle
I have ordered 3 pairs of glasses on…
I have ordered 3 pairs of glasses on 10/28/2019. Today is 12/21/2019 and no glasses yet. Almost 3 months!!!!! I have reached them 3 times and no response! $128.70 could have spent somewhere else. No customer service phone number on their website. Simply AWFUL!!!! -------------------- OK, my bad 2 months! But you must understand my frustrations. And thank you for responding to my review. I have searched my email box and junk box for your response but I could not find it. Can you send it to me again? You can send me a screenshot if you want. Thanks! --------------- Thank you but where can I see the store credit? Can I get a full refund instead? I need the glasses now. Thank you for your assistance! --------------- Thank you for the update. I'm so glad that I can communicate with Leoptique here. Once I receive the glasses next week, I will leave an updated review. (hopefully positive) -------------- Update on 12/27 I finally got my glasses. They look beautiful. Thank you for your help.
Response from leoptique.comDec 28, 2019
Sorry, your shipment was delayed. We apologize. Please check your email box, we did reply to your emails and messages. And you cannot blame us simply because you do not check your email. Oct 28 to Dec 21 is almost 2 months, not 3 months. And we never promised to deliver within 2 months for free shipping. If you had chosen to ship with our expedited shipping, we actually promise to deliver within 3 business days, excluding production time. Check your email, we did reply and offer store credit for delayed shipping. Again, sorry for the delay. ----------------- I am now waiting for you on Facebook messenger. I did not find a place here to upload the screenshot of the email we sent to you. Try to find our brand page on Facebook. Search Leoptique. By the way, check your account on our site, you will find the store credit we have already issued to you. ----------------- Your items will be delivered next week. Track your order with the tracking number you already have. By the way, the screenshot has been sent to you via Facebook message. ----------------- Thank you for contacting us. We'd rather have you communicate via a more positive way. Please be assured that we will resolve this case to your satisfaction. ----------------- Awesome. Thank you for updating the review. We work hard to provide best-in-class products and the best customer service. Starting Dec, we have greatly improved our shipping, and next time we will deliver your order much faster. Looking forward to your next order.