leoptique.comReviews of leoptique.com

Response from leoptique.comMar 1, 2020

This is not true. You never replied to our email. As per the agreement reached between your financial institute and PayPal, you can easily get your money back if you can mail the glasses back. PayPal is holding the payment. But you have not yet sent the glasses back to our Canada Office. Contact our customer service team if you need any help. We appreciate your cooperation.

Response from leoptique.comJan 3, 2020

Hello, thank you for shopping with us. May we have your order number? You can always reach us via [email protected]. Please check your email boxes, including junk mailbox for our response if you have tried to contact us.

Response from leoptique.comDec 17, 2019

When you placed the order, we reminded you that the Standard Express may take more than a month to delivery, and you clicked "confirm", which means you are aware of the long shipping time and that you still want to use this shipping method. During the peak holiday shipping period, shipping takes more time than usual, and that is why we need to make it clear to you. We sent order confirmation and shipping notice to you, and we just cannot expect you to send your inquiry to our [email protected]. This email address name simply means you should not reply to it. Contact us please via [email protected]. We will take care of your request.

Response from leoptique.comNov 14, 2019

Would you please provide your order number? Please also be kindly reminded that our standard shipping may take more than 30 days, not including the production time. This message pops up when standard shipping is chosen. After you click "CONFIRM", you will be able to choose standard shipping. For your information, our average shipping time for standard shipping is less than 20 days, which means there are orders shipped less than 2 weeks, and also ones for more than 4 weeks. Please contact us directly, and we will do our best to make it better.

Response from leoptique.comApr 17, 2019

Hello, Thank you for your response. Your order is now in transition. We are sorry that it takes longer than our record average due to the peak shipping season and carriers holidays. Your order was placed on Jan 17, 2019, 20 days before you gave us one-star review. As we noticed you while you were choosing your shipping method, the Standard Express which you chose may take more than 30 days to deliver. Shipping is at present out of our control, and the best we can do is to alert you before you place your order, and give you as accurate as possible the estimation of delivery. We sincerely hope that you will get your order soon, better next week. Please check your account after you receive your order, we will issue a store credit for orders delivered in more than 30 days. Best regards Customer Service Team Leoptique.com