Dan N.
Damaged product resolution
I ordered four track lights through Amazon in August of 2023; however, the packages were not opened until March 2024. The contractor doing our home renovation noticed that one of the lights was damaged (it had a bend in the arm). I contacted Torchlight customer support to inform them of the issue. I received a call back the same day and followed up with an email with supporting pictures. The customer rep, Ruby, replied back the next day informing me that the normal policy is a replacement within 30 days of purchase but she spoke to the team and received a one-time exception to provide a replacement. The process was quick, efficient, and demonstrated an understanding of the customer! Needless to say, I was impressed with their approach and recommend them without hesitation. I wish more companies would respond to customer issues like Ruby and her team. Great support!



