LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Marcus L.
Jun 9, 2026
Darcel helped me with PD questions…
Darcel helped me with PD questions online and followed up with me regularly to update my information for my second purchase. My experience has been exceptional!
Response from LensDirect.comJun 9, 2026
Hello Marcus! We're delighted to hear that Darcel provided exceptional support, kept you informed throughout the process, and made your second purchase experience a positive one. We truly appreciate your continued trust in us and look forward to assisting you again in the future.
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Mindy M.
Jun 9, 2026
She was very professional and did her…
She was very professional and handled everything well.
Response from LensDirect.comJun 9, 2026
Hello Mindy! We're pleased to hear that Darcel was professional and handled everything smoothly. We'll be sure to share your comments with her. We appreciate your support and look forward to serving you again.
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Vince D.
Jun 9, 2026
Chelsea was great
Chelsea was great. Informative and very helpful
Response from LensDirect.comJun 9, 2026
Hello Vince! We're delighted to hear that Chelsea was informative and helpful throughout your experience. We'll be sure to pass along your kind words. We appreciate your support and look forward to assisting you again in the future.
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Robert
Jun 8, 2026
Friendly
Friendly, helpful and knowledgeable.
Response from LensDirect.comJun 9, 2026
Hello Robert! Thank you for your kind feedback! We're glad to hear you found our team friendly, helpful, and knowledgeable. We appreciate your support and look forward to helping you again in the future.
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customer
Jun 8, 2026
Had some assistance from Lexi
Had some assistance from Lexi, very helpful and efficient ❤️
Response from LensDirect.comJun 9, 2026
Hello There! We're thrilled to hear that Lexi was helpful and efficient in assisting you. We'll be sure to share your kind words with her. We truly appreciate your support!
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Phil G.
Jun 8, 2026
Just ordered my Oakley glasses replacement lens…
Just ordered my glasses lens replacement 2 min ago process was great over the phone Chela in customer service walked me through whole process 5 star to her. As long as I receive them back by June 28th before we leave for vacation this company will have all our business for life time here on out. I pray they come through will let everyone know if they stay a 5 star or go to a 1 star hopefully 5 star as I payed $20 extra for fast return.
Response from LensDirect.comJun 9, 2026
Hello Phil! We're delighted to hear that Chela provided excellent customer service and guided you through the lens replacement process. We truly appreciate your trust in us and understand how important it is to have your glasses back before your vacation. Our team will work hard to meet the expedited turnaround you selected, and we look forward to delivering a 5-star experience from start to finish. Thank you for choosing us!
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Judy J.
Jun 8, 2026
Lexie was great
Lexie was great. I had a small issue with my order and she handled it promptly, professionally and politely. Great experience!
Response from LensDirect.comJun 9, 2026
Hello Judy! Thank you for your wonderful review! We're so pleased to hear that Lexie resolved your issue promptly and provided professional, courteous service throughout. We'll be sure to share your kind feedback with her. We appreciate your support and are glad you had a great experience!
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Jim Z.
Jun 8, 2026
My Customer Service Representative
My Customer Service Representative, Kadisha, did a great job, made my experience positive and efficient. I had multiple issues. She handled them all very well. Nice work, Kadisha!
Response from LensDirect.comJun 9, 2026
Hello Jim! We're glad to hear that Kadisha provided efficient and positive support while handling your multiple issues. We'll be sure to pass along your compliments to her. We truly appreciate your support and look forward to assisting you again!
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