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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

Call Directions Website

LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Stephanie B.
Jun 10, 2026
Sherine was very helpful
Sherine was very helpful
Response from LensDirect.comJun 11, 2026
Hello Stephanie! We're glad to hear Sherine was very helpful. We appreciate you taking the time to share your experience!
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Jim
Jun 10, 2026
Lexie was wonderful
Lexie was wonderful with her prompt follow up in helping me with my order.
Response from LensDirect.comJun 11, 2026
Hello Jim! We're glad to hear that Lexie provided prompt follow-up and was able to help with your order. We appreciate your feedback and are happy you had a great experience!
Report
Maria
Jun 10, 2026
My experience has been great
My experience has been great. All the individuals I have worked with are knowledgeable and courteous. Could not have done better with anyone else. Also, Djanna has been just great. Will continue to work with them.
Response from LensDirect.comJun 11, 2026
Hello Maria! We're delighted to hear that you've had such a great experience with our team and found everyone knowledgeable and courteous. We're especially pleased that Djanna provided exceptional service. We truly appreciate your continued support and look forward to assisting you again in the future!
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cln
Jun 9, 2026
I really appreciate that Kissell took…
I really appreciate that Kissell took the time to assure me that I successfully uploaded my prescription. I previously had trouble uploading it, so I was happy to hear that it was recieved and verified. Thank you, Kissell!
Response from LensDirect.comJun 11, 2026
Hello CLN! We're glad Kissell was able to confirm that your prescription was successfully uploaded and verified, especially after the difficulties you experienced previously. We appreciate your trust in us and are happy we could provide you with peace of mind. Thank you for choosing LensDirect!
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Philip R.
Jun 9, 2026
A much appreciative positive review
I used to use my vision insurance, go to the mall spend $500 out-of-pocket and walk out with pretty much the same thing I walked in with I now have four pair of glasses from LensDirect. Very happy with them and especially impressed by the customer service that I have received my most recent order. I had to make a change last minute everything was taken care of quickly and friendly. I have not received the new pair but am sure they will be fantastic. This circumstance was taken care of by Darcel. And that is who 4 of my 5 stars are for. I look forward continuing by patronage in the future.
Response from LensDirect.comJun 11, 2026
Hello Phillip! Thank you for sharing your experience! We're delighted to hear that you've been so happy with your glasses and that Darcel was able to quickly and professionally assist with your last-minute order change. We truly appreciate your continued support and confidence in LensDirect, and we look forward to serving you again in the future. Enjoy your new pair when it arrives!
Report
Kristie H.
Jun 9, 2026
Sari responded promptly and provided me…
Sari responded promptly and provided me with all the information I needed regarding shipment and delivery of my lenses.
Response from LensDirect.comJun 11, 2026
Hello Kristie! We're happy to hear that Sari responded promptly and provided the information you needed regarding your lens shipment and delivery. We appreciate your review and are glad we could help!
Report
Emily
Jun 9, 2026
Kwasi was helpful and helped me with…
Kwasi was helpful and helped me with everything I needed. They also were very friendly and supportive.
Response from LensDirect.comJun 11, 2026
Hello Emily! We're glad to hear that Kwasi was helpful, friendly, and supportive throughout your experience. We appreciate your kind words and look forward to assisting you again in the future!
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Nicole R.
Jun 9, 2026
Sherine , Djanna and Adelita helped me with…
Djanna and Adelita helped me with everything. Great customer service!
Response from LensDirect.comJun 11, 2026
Hello Nicole! We're thrilled to hear that Djanna and Adelita were able to help with everything you needed. We appreciate your feedback and are glad you had a great customer service experience!
Report

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