LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Max S.
Jun 11, 2026
Customer care representative
Customer care representative, Dion, took care of my issue to complete my order. I appreciated Dion’s willingness to help and positive attitude.
Response from LensDirect.comJun 12, 2026
Hello Max! We're delighted to hear that Dion was able to assist you in resolving your issue and completing your order. Providing helpful, positive, and attentive service is what we strive for, and we're glad Dion made a difference. We appreciate your kind words and look forward to serving you again in the future.
Report
Walter W.
Jun 11, 2026
Quick and accurate customer service
Quick and accurate customer service. Nyah was friendly and helped resolve the issue I accidentally created.
Response from LensDirect.comJun 11, 2026
Hello Walter! We're glad to hear that Nyah provided quick, accurate, and friendly service while helping resolve your issue. We appreciate you taking the time to share your experience and are happy we could help!
Report
Chris
Jun 11, 2026
Fast and efficient
Fast, efficient assistance
Response from LensDirect.comJun 11, 2026
Hi Chris! Thank you for your feedback! We're happy to hear you received fast and efficient assistance. We appreciate you taking the time to share your experience!
Report
customer
Jun 11, 2026
Kwasi was very helpful and fast.
Kwasi was very helpful and fast.
Response from LensDirect.comJun 11, 2026
Hello There! Thank you for your feedback! We're glad to hear that Kwasi was helpful and quick to assist. We appreciate you taking the time to share your experience!
Report
John G.
Jun 11, 2026
Kissel was very helpful guiding me…
Kissel was very helpful guiding me through the process of determining my pupil distance. Great customer service is ALWAYS appreciated!
Response from LensDirect.comJun 11, 2026
Hello John! We're glad to hear that Kissell was able to guide you through measuring your pupillary distance and provide helpful support along the way. We truly appreciate your recognition of great customer service and are happy we could assist!
Report
Vic N.
Jun 11, 2026
Prescription sunglasses
Ordered two pairs of prescription sunglasses (for my wife and myself). They are great!
Response from LensDirect.comJun 11, 2026
Hello Vic! We're thrilled to hear that you and your wife are enjoying your prescription sunglasses. We appreciate your support and hope you continue to love your new glasses!
Report
Erick M.
Jun 10, 2026
Adelita toke care in a very smooth way…
Adelita toke care in a very smooth way of my request to cancel my automatic order till I get a new appointment with my eye doctor to get an updated prescription for my contact.
Response from LensDirect.comJun 11, 2026
Hello Erick! We're thrilled to hear that Ileana provided such a positive and memorable customer service experience. We truly appreciate you taking the time to share your kind words!
Report
David P.
Jun 10, 2026
The best customer service I've had for…
The best customer service I've had for an online order. Llena was awesome to work with.
Response from LensDirect.comJun 11, 2026
Hello David! We're delighted to hear that you had such a great customer service experience and that Ileana was awesome to work with. We truly appreciate your kind words and your support!
Report