John E.
UPDATE—I've been a Lens Direct customer for…
I've been a Lens Direct customer for some years now, always with entirely satisfactory results. But not this time. They shipped me the old prescription for my contacts, and my efforts to rectify this have been grievously mishandled. I have communicated repeatedly—even before the delivery!—by email and phone, to try and get a return shipment authorization, and the correct prescription shipped, to absolutely no avail. I have been *directly* in touch with three (3) customer service reps by phone or email, and the situation simply is not resolved. The box of expired prescription contacts is sitting in my kitchen, awaiting resolution. I trust that this is a blip in their otherwise sterling record, but today? for this order? it's a complete one-star bust. C'mon, Lens Direct, let's get this right! UPDATE—I was contacted by LensDirect—in fact, the CEO himself made a personal phone call to me to set things right. Their customer service center was impacted by COVID-19 and, in the course of getting back to "normal," situations like mine happened. I now have the correct and current prescription in hand, promptly delivered as always. I have every confidence that LensDirect will, indeed, return to and maintain their high standards of communication and service. I thought this might be a hiccup in customer service, and I was right. We will get through this thing TOGETHER...and in the meantime, I have excellent new contacts. Many thanks to LensDirect.com!