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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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JK
Aug 23, 2020
Thanks for the outstanding service!
Thanks for the outstanding service - Keep up the great work!
Report
Kevin M.
Aug 21, 2020
Great execution.
Great execution.
Report
Angela N.
Aug 21, 2020
Great product and and delivered in a…
Great product and and delivered in a timely fashion.
Report
Donna M.
Aug 21, 2020
Great price and my order arrived…
Great price and my order arrived quickly.
Report
Gabby F.
Aug 20, 2020
Great and fast service
Great and fast service. Loved not having to have the actual prescription like other sites.
Report
Kim W.
Aug 19, 2020
Great and easy website for ordering…
Great and easy website for ordering contacts!! Quick processing and shipping
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Jeffrey Y.
Aug 19, 2020
A great site for my sight! Great service, too!
I was very happy with LensDirect's online presentation -- very clear, easy to understand. Made ordering quick and easy. I had waited too long to order and needed replacement lens immediately. An hour after ordering, I got a followup email from LensDirect.com asking how my order went. "Great!" I said, but I would love to get my order sooner than 3-5 days. Do you know the lens arrived in 2 days? Unbelievable! Great response, great service and in the end, the BEST PRICE on the internet. I discovered LensDirect after getting irritated with another Lens.com company (a similar name) that made me wait way too long online for basic information. (I drifted to Google search in the middle of their longwinded Q&A!) So, remember the name LensDirect.com and get your lens right, get them fast, and save your dollars. You'll SEE what I mean once you do it.
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HH
Aug 19, 2020
Reliable supplier
The shipping super quick, the parcel arrived safely, and the lens are awesome. Thank you very much, I'd be a repeat customer!
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