LensDirect.comReviews of lensdirect.com

With email I was getting inconsistent information about the exchange process so I called. Wait time was short for both my calls. I spoke with Mario and Bibi. They were a big help in getting the exchange process started. Exchange was a little expensive though.

Abigail was terrific, fixed my problem. One negative was wait time to connect to customer support. Not Abigail’s problem.

Kayla, one of the customer service persons was a great go between with a problem in my LENSDIRECT order. She was very kind, thoughtful and I believe tried her best to help me resolve an issue involving the order of new lenses for a pair of frames I had sent. She is/was a great example of excellent customer service & I appreciated it. In terms of Lens Direct policy about not be able to handle frames submitted without lenses in them (for lens replacement) I was VERY SURPRISED. I have been ordering new lenses for many, many prior orders (10+) of pairs of frames and had never encountered an issue or read on the website that frames without lenses could not be accommodated by the company for lens replacement. This was disappointing to me. However, Kayla's customer service skills were still awesome despite my disappointment. I still need to find a lens replacement company for my new frames without lenses, but I wanted to "shout out" Kayla's good customer service.

Loved the ease of selecting all the options! An improvement to the site would be to enable editing of items in the cart vs. Having to delete and re-configure

Second time order, prompted by 40% discount offer. New Rx was required, and I missed the discount, by one day. That should not have happened.

Great experience with Kissel, helped verify my order and gave me options to expedite shipping if needed. The only reason I didn't leave 5 stars is it took Lensdirect.com over a week to inform me they were missing my RX, I wish could have solved that earlier.

Nyah provided me great customer service. I have been dealing with multiple people in order to have my son’s contacts reordered as the last order went to the wrong address. Thankfully Nyah was able to tell me that the order was on the way.

Easy fast accurate!