LensDirect.comReviews of lensdirect.com

I placed an order for lens replacement April 22 and shipped them my frames. After weeks of calling and getting different reasons for not getting my glasses back I was told today that my frames had broke due to being extremely old. They were less than two years old and only wear them occasionally as I primarily wear contacts. They never contacted me saying there was a problem with my frames and never stated anything was wrong when I would call for an update until today. UPDATE: Shortly after my last conversation with customer support I received a phone call/email from the CEO to help resolve my issue and was very quick to respond and address my concerns with the service I had received. I am very satisfied with the glasses I received and find that their quality seems higher than the oakley frames I had sent in for lens replacement.

I order the same thing each time yet the price varies each time. And the perforations on my left lens strips are consistently off line, defective if you will so it doesn't tear well and sometimes it causes the liquid to leak.

Got a great product just got left in the dark without shipping updates or an email confirming they had shipped.

While the order was correct, the shipping method and packaging were poor. My box upon arrival looked like it had been crushed, bent, the label half cut open, and the inside contents were unprotected (no fill or packing material). My two inside lens boxes showed signs of bending/crushing, although thankfully the lens capsules themselves 'appear' unharmed. I won't know until I start using them though. Also I thought the shipping time was too long. (I took pictures if needed.)

I ordered on 1/17, and realize that I missed a 20% off sale by a few days.

I uploaded my prescription, but apparently there was an error. I didn't find this out for 7 days, delaying the whole process by over a week. They were kind enough to upgrade the delivery, but it shouldn't have taken that long to catch the problem and notify me of it. Otherwise, prices and website are great.

No one manning the chat. tried several times never made contact. Tried email again no response just automated ones. Never did get my questions answered. LOTS of improvement needed!

I just wish they would stay a bit better on top of when contacts are needed. I have a new guy now named Ian and I think he will do a better job of it. I am appreciative of his help.