LensDirect.comReviews of lensdirect.com

Response from LensDirect.comApr 1, 2026

Hello Kevin! We’re very sorry for the confusion and frustration you experienced. Receiving conflicting information and having an offer extended and then taken back is not acceptable, and we sincerely apologize for the inconvenience this caused. This is not the level of service we strive to provide, and your feedback is being taken seriously. We’d appreciate the opportunity to review what happened and make things right.

Response from LensDirect.comMar 10, 2026

Hi Myrna, could you please give us a call? We have been trying to contact you via email, text, and phone for a month, but we have been unable to reach you.

Response from LensDirect.comMar 17, 2026

Hello Igor! We’re really sorry for your experience we understand how frustrating this must have been. Using an outdated prescription and missing your updated one is not acceptable, and we sincerely apologize for the mistake. We’re also sorry for the difficulty you had trying to cancel and for the lack of response that’s not the level of service we aim to provide. We appreciate your feedback and would like the chance to make this right if you’re willing to reach out.

Response from LensDirect.comMar 17, 2026

Hello Steven! We’re really sorry to hear about your experience waiting this long for your glasses is incredibly frustrating, and we completely understand your disappointment. This is not the level of service we aim to provide, and we sincerely apologize for both delays. Your feedback is taken seriously, and we’d appreciate the chance to make this right if you’re open to reaching out.

Response from LensDirect.comMar 10, 2026

Hello Virginia! We’re really sorry for the frustration this has caused and completely understand how disappointing it is when you’re still waiting for your order, especially after reaching out to us more than once this week. That’s not the experience we want for our customers. We truly appreciate your patience and apologize for the inconvenience this delay has caused. Your concerns are important to us, and we’re here to help make sure everything gets resolved.

Response from LensDirect.comMar 10, 2026

Hello Lauren! We’re really sorry to hear that our pricing left you feeling this way. We truly appreciate customers who come back to us, and it’s disappointing to know we didn’t meet your expectations this time. Pricing can sometimes vary due to factors like supply costs, but we never want it to come across as unfair. Your feedback is important, and we hope we’ll have the chance to serve you better in the future.

Response from LensDirect.comFeb 27, 2026

Hi Jim, I wanted to apologize for the confusion around our timeline—we definitely could have communicated that better. To give you some peace of mind, your order is already headed your way via FedEx. I'll have a team member reach out to you shortly just to double-check that you received your confirmation. Can’t wait for you to try out the new lenses on your Nike frames!

Response from LensDirect.comFeb 25, 2026

Hello Ross! We’re truly sorry to hear about your experience. We understand how upsetting it must have been to lose irreplaceable frames, and we sincerely apologize that this happened while they were in our care. You were right to expect careful handling, clear communication, and a fair resolution. It’s clear we fell short not only in the damage itself, but in how long the process took and the effort you had to put in to move things forward. That’s not the experience we want anyone to have. We genuinely appreciate you sharing your feedback and are reviewing our processes to ensure this doesn’t happen again. We’re very sorry for the frustration and disappointment this caused.