Phil
Had a minor hiccup but Lily made it…
Had a minor hiccup but Lily made it right. It was nice to have an assigned person to make sure the customer was pleased. Would use again knowing this.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Phil
Had a minor hiccup but Lily made it right. It was nice to have an assigned person to make sure the customer was pleased. Would use again knowing this.
Rickulele
I absolutely reccomend Lens Direct. I uploaded my prescription, I sent my frames in the box they sent me and in less than two weeks I had my glasses. They emailed me every step of the way. It was probably the most pleasant eyeglass purchase I've ever made. Of course they were my frames that I liked anyway, but the lenses are perfect.
Frank T.
I’ve used lens direct for many pair of eyeglasses over the last 3 years, and their QA, communication, and precise nature they cut and fit the lenses, are some of the reasons that I will continue to be a customer in the future. their prices are great, and their work is top-notch!!!!.....why would I ever change??
Adam
Ordering contact lenses has never been easier for me. It was a simple process from start to finish. I highly recommend them for any of your eye care needs.
Anne F.
I am so pleased with my glasses. The lenses are perfect and I am so glad that I got Transitions! Customer service from Lily was terrific! I would certainly use Lens Direct again.
Stephanie C.
Lens Direct is top-notch! They make refilling my contacts easy. Their prices are very fair, and shipping is quick! Lily in Customer Service has been my representative since I started using Lens Direct, and she's always taken the best care of me. I've never had a problem with any of the contacts they have sent. :-) Five stars!
Roe E.
I received my distance glasses ansunglasses and I have to commend Lens Direct on their service snd quality of the glasses! Both pairs were perfect and I highly recommend them! Will now have to order progressive glasses since I was so happy with my other two pairs!!!
Morgan
They had the exact products that we were looking for and they arrived in perfect condition, on time. The customer care and support is very responsive and knowledgable, and they go above and beyond to make sure you're getting the best experience at LensDirect. My Aunt was worried that she would have to go to an expensive optometrist to get her contact lenses, however, LensDirect was able to utilize her current prescription and get her more of her much needed contact lenses. Thank you, and a shout out to Lily (CSR) and Ryan (CEO). They are very dedicated to their business, customers and craft; it shows! I know where I will be buying my Aunt her next round of contact lenses!