JE B.
Great attention to detail and super…
Great attention to detail and super efficient and time conscious. Wow. What a gem. You guys should promote her to supervisor or CEO immediately. Please send a discount for half off. TY

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
JE B.
Great attention to detail and super efficient and time conscious. Wow. What a gem. You guys should promote her to supervisor or CEO immediately. Please send a discount for half off. TY
Linda G.
I had sent my old glasses in for new lens'. Lens Direct emailed me for my PD measurement. I contacted Nicole via their chat and she was extremely helpful and patient with me and assisted me in getting the correct measurement. She should give classes and instruction on giving great customer service. Thank you!
Craig D.
My contacts have been back ordered and shipment delayed for almost 2 weeks. When I contacted customer service for an update, Yasmin Preville was very quick to reply and offered a solution to at least get part of my order shipped ASAP.
Yi X.
Their customer service are great! If there is any questions to ask, they would reply and solve the problems right away.
Rudy
Yasmin is the reason I am giving 5 stars. She was able to explain to me the situation and was able to refund my money back to me in super fast fashion. Responded to emails even quicker. Thank you Yasmin you were super helpful
Gorge J.
Lens Direct! Where have you been all my life , easy from start to finish and tracks your shipment from day 1 and hassle free . Customer for life. If you ever have a issue, Summer will take care of any like a true owner should.
ROSALIE S.
I ordered my contacts this morning. I received a very prompt confirmation. I realized I had forgotten my discount code. So I emailed the company back. Karielle Fowelle quickly helped me apply the 20% discount and was so courteous and polite in her email. I really appreciated her assistance.
Dan N.
Karielle Fowell was prompt and helpful, thankyou very much.