Jesse
Your customer service is exceptional service.
Your customer service is

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Jesse
Your customer service is
Dave
I had a pretty easy and streamlined experience working with LensDirect. I had an old pair of Raybans that needed new lenses. Y’all were quick to replace my prescription and I actually got an extra set! Super pleased with the quality so far and will recommend you all to my partner, as well as other friends in need of this service. Well done!
Rob
Yasmine was so kind and helpful. I messed up on the order, and she easily and quickly sorted it all out for me and fixed the issue.
Laurie C.
I never purchased prescription lenses online before and I was a little skeptical. LensDirect did a great job! Communication was great. They let me know when my frames arrived at their facility and they let me know once they were shipped off to me. It was quick. Great service!Great product!Great price! I will definitely order from there again
Jody W.
I've ordered contacts for my daughter through LensDirect for several years. I recently ordered replacement lenses for some old eyeglass frames that I had sitting in a drawer. The process was very easy, and my new glasses are perfect!
Eva A.
I LOVED how my glasses turned out! I was so happy with LensDirect for Lens Replacement! I love that you guys offer free shipping both ways, and the packaging is really nice and protected my glasses. The free masks were a great addition too. Great quality service.
Rhon
Great prices and great customer service! Sent my glasses out and within a few days I have my old frames with brand new prescription lenses. I looked everywhere for the best price and LensDirect was the best.
Yazmin M.
Very helpful