Durk C.
Nicole was great!
Nicole was great! I didn't have a super complicated question as I was just trying to fix a mistake that I made. She gave me the solution needed to rectify the problem and was quick about it. Absolutely amazing.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Durk C.
Nicole was great! I didn't have a super complicated question as I was just trying to fix a mistake that I made. She gave me the solution needed to rectify the problem and was quick about it. Absolutely amazing.
Jacqueline
Although Aliyah initially only partially entered my new prescription, she apologized and was quick to fix the error. She also answered other questions I had very pleasantly.
Dina Norris R.
Darcell St. Clair responded immediately after I made an error on my contact lens order. I really appreciated his support & guidance. This is my first time ordering from Lens Direct & Darcell made me feel comfortable in my decision.
Michael B.
Yasmine was responsive, kind and thorough in getting back to me
zaphyrella Z.
thanks to Darcell St. Clair (LensDirect) i got a fast workable response to my questions!!!!!
Erin
I was assisted promptly and I am completely satisfied with my order process.
Brad C.
I had some custom lens requirements. Lens direct fit the order and did a great job. The personal customer service was exceptional. You can trust them.
M.S. X.
I had a positive 5-star experience with Nicole. I was on the auto refill subscription and when my auto refill was automatically placed, I needed immediate assistance to cancel the order due to financial difficulties. I reached out to the live chat service on LensDirect, and Nicole was able to smoothly assist me with my request! Nicole is committed, professional, and knowledgeable in her field of service! Thank you tremendously for all that you do every day!