Annette M.
Aliyah responded to my email so quickly…
Aliyah responded to my email so quickly and explained what they had found out about my order and why it was held up! I appreciate their help and really liked the way the response was handled!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Annette M.
Aliyah responded to my email so quickly and explained what they had found out about my order and why it was held up! I appreciate their help and really liked the way the response was handled!
Luke
Aliyah was incredibly helpful and efficient!!
Michelle
Purchasing my contact lenses was fairly simple, all queries were answered quickly and Yasmin’s support was very helpful.
Christie W.
Awesome Customer Service and Quick Delivery
Suzanne
I can't say enough about this company's customer service. I ordered a pair of glasses but then saw another pair that I liked better. I sent an email & they changed my order w/o me having to do anything. I've never received so many notifications about an order & what was still needed etc. Angela was wonderful & very helpful. On top of the service they make it super easy for you to virtually put the glasses on your face. It's really awesome. It definitely helps in deciding what works & what doesn't. The prices are very reasonable & I was given 25% off my first order. Highly recommended! We need more businesses that take care of their customers first. Can't wait to get them!
Allison
Ailyah was very responsive and did an excellent job explaining things and offering options.
Decker Form & F.
I had a dilemma when I didn’t receive the discount after making my purchase. Aliyah responded quickly and fixed the issue.
Melody P.
Contacts were on backorder, but they shipped them out quickly and was able to change the shipping location as well. Customer Service Representative Vee was very helpful and responsive.