LensDirect.comReviews of lensdirect.com

Aliyah Henville help me so much with my order that I thought was lost great customer service she is great

Yasmine was very helpful when I had trouble uploading my prescription. I am anxious to see how my new lenses are when they arrive.

I never received my shipping label. Contacted support, and they tried sending also. No dice. Asked to send to another email address, and INSTANTLY delivered. Yasmine was great!!

Aliyah was the most helpful person EVER! My husband had his eye exam, and we ordered contacts. He didn't try them on until over 30 days after we purchased when we realized that the eye doctor wrote the wrong prescription. We had already opened and written on the box of contacts, but we had no use for the wrong prescription. I reached out, and not only did Aliyah respond very quickly, but she was able to get a new set of contacts sent with my husband's CORRECT prescription for NO COST! She saved us money AND saved my husband from wearing the wrong contacts until we could order new ones. Fantastic customer service! I'll be using LensDirect for ALL MY CONTACT NEEDS!

Daisy was extremely helpful after I had made a mistake on my first order. She helped me correct it easily. Thank you for your help and quick service. Plus I love the fact that i don't have to wait for the company rebate you discount the lenses directly. I like that!

I placed my first order with lensdirect.com today and accidentally typed my email address in wrong, so never received a confirmation email on my order. I chatted with Sheena and she was able to confirm my order and correct my email address. She was very pleasant and helpful. I manage a doctor's office and also work in the service industry, so good customer service is something that is super important to me. Thank you so much, Sheena!!!!

Great service provided at LensDirect by Aliyah!! She helped me navigate thru ordering lenses and shipping my old frames to make sure I got exactly the "new" glasses I needed. Very satisfied with the entire process. Thanks Aliyah!

Jessica was quick to help find a solution for my backordered lenses!