snt M.
Vee Serieux
Vee Serieux, was very helpfull and FAST. Tku for that. By the way, what I was looking for, haven't been produced ... but thats not your fault. 5 star deserved. Ciao

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
snt M.
Vee Serieux, was very helpfull and FAST. Tku for that. By the way, what I was looking for, haven't been produced ... but thats not your fault. 5 star deserved. Ciao
sixj D.
I really appreciate that Lily took ownership of my problem and worked to find solutions to the backorder situation. Lensdirect.com does a fantastic job when things go right and thanks to Lily they do a great job when things go not so right. Thank you Lily and Lensdirect.com and I will probably switch to auto reorder for my contacts as Lily has suggested. Thank you and well done!
Amanda
Vee was super helpful and very quick! I wish all customer service reps were as kind. Thank you Vee!
nobody
Vee was very patient with me and helped me understand that the brand is actually part of the contact prescription. I also appreciate her quick replies.
Efua K.
Yasmine provided stellar customer service with two separate brand orders I made. One was awaiting the right lenses and one was awaiting the left lenses. That could have taken some time so Yasmine sent out the available lenses under next-day shipping. It made me feel that common sense is being applied to get me my lenses ASAP!
Cait
Verginia was extremely helpful with an order I needed to return and the refund that goes along with it. Very helpful & friendly :)
John F.
Great experience today with Yasmin helping me process a new prescription and payment details….didn’t sit listening to ads and music ( that alone much appreciated) and she was patient and helpful while I fumbled my way through the technological challenges of getting this all done. Five stars… i would recommend to anyone.
david L.
Very easy to use, everything you're looking for is well categorized, support team is fast with responsiveness. Would recommend to anyone look for contact lenses