Julia M.
Aliyah was extremely helpful
Aliyah was extremely helpful! She helped me cancel my order and explained how the process works.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Julia M.
Aliyah was extremely helpful! She helped me cancel my order and explained how the process works.
Vinny
Aliyah was very helpful and responsive.
Naomi A.
After emailing and speaking to several LensDirect associates Aliyah was able to verify my prescription and place the order while I was on the phone with her. She helped me a lot because the previous associates became confused by my seemingly complicated prescription and canceled my order! It was a great feeling not to have to start my eye story from the beginning again or suffer sitting on the phone because the previous associates could not find all of my prescriptions. Thank you Aliyah
Monika B.
Daisy was very helpful and responded quickly. She got me exactly what I needed. Great customer service.
s stoess S.
Nicole was very pleasant and was prompt with her responses. Thank you!
Jennifer McGregor B.
Vergina was quick to help and courteous. Great chat!
KD K.
Agent answered question concise and professionally.
NITA
I sent 2 pairs of frames to get lens replacement. One reading glasses and one progressive glasses, it was the best decision to use LensDirect they didn't disappoint, I'm so happy I used their service,I highly recommend LensDirect eyeglass services. 5 STARS