GTB D.
Very helpful and quick to respond if…
Very helpful and quick to respond if there are any problems

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
GTB D.
Very helpful and quick to respond if there are any problems
Kristy R.
Karielle Fowell was very helpful resolving a few issues with my order.
Tabatha G.
Lens Direct is great! Always easy to order contacts. I chatted with Karielle Fowell and received great customer service. She was quick and very helpful!!!!
Natalie G.
Nicole was professional and courteous and very helpful :)
Jennifer D.
I needed to cancel an auto refill order due to it being the wrong Rx. Karielle Fowell was a great help in getting it cancelled for me. The transaction was quick and easy. I received great customer service from her.
Alexandra H.
The person who helped me was really helpful. Their name was Karielle Fowell. I needed to see why my prescription was taking so long to be verified and she helped me.
Mary A.
Nicole helped me add the promo code I forgot to add before I checked out. She also sent me the updated order via email so I could see it had been added. She answered my questions quickly & kindly. She was great!!
Sai T.
Had to reach out to support for an order cancellation. Karielle the support person was helpful and took care of the situation.