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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Maz O.
Aug 5, 2021
Great personal service
Quick, friendly help from Verginia to pause an order in process while I tweak prescription. Thanks!
Report
Lisa G.
Aug 5, 2021
Excellent service, even better cost!
I just placed an order for a year supply of contacts for a fraction of what I would pay at the doctor's office (mostly because my insurance only covers $35!). I had to reach out to customer service since I realized I forgot I could use my HSA card to pay for them, and I was attended to quickly with excellent service from Verginia (Vee). Thank you so much!
Report
Rammer J.
Aug 5, 2021
helpful and very nice
helpful and very nice. quick and efficient.
Report
Arunesh S.
Aug 5, 2021
Great customer service!
Contacts are good, customer service is great! It took me about 2.5 weeks to get the contacts that I had ordered because they were back ordered. I emailed customer service and get a reply back from Daisy Desir in an hour, explaining the situation and she even upgraded the shipping for free! I got the contacts in 2 days after that!
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Stephanie Johnson P.
Aug 4, 2021
Excellent customer
Excellent customer service thus far.
Report
Jules J.
Aug 4, 2021
My agents Aliyah and Verginia were…
My agents Aliyah and Verginia were awesome...I started with Aliyah, got disconnected, then Verginia picked up, guided me through everything I needed to know and answered all the questions I had...great effort...excellent customer service
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Jen
Aug 4, 2021
Excellent Customer Service!!!
Aliyah was extremely helpful when I contacted customer service to edit an order. I appreciated the positivity, professionalism and prompt service.
Report
Allan and Katie A.
Aug 3, 2021
Daisy did a terrific job of addressing…
Daisy did a terrific job of addressing my issue and handling the information that was needed to update my order. Thanks, daisy!
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