LensDirect.comReviews of lensdirect.com

Aliyah was very helpful and prompt with response to all queries. Great experience!!

Great customer service! I thought I was missing a pack of 12 because the box was a lot smaller to the other one but it was cleared up right away. It was my fault but Mia was a great help. She was patient and very helpful in helping me discover that there was actually 24 in the box when I poured everything out of the box to recount them.

I needed to confirm an order and make sure the prescription upload was confirmed. Karielle Fowell was quick, efficient and professional.

I had an amazing experience with LensDirect and customer service from Nicole. Not only was the ordering fast, easy, and affordable but the attention to customer satisfaction is absolutely next level. I will never use another place to get lenses for glasses ever again and I'm looking forward to ordering contact lenses next year from them too.

Good live chat with Karielle Fowell. Nice customer service.

As a first-time customer, I made my order with next-day shipping for immediate delivery. An email from the UPS said it would arrive by Wednesday morning. Wednesday morning came and went. No contacts :( Later that night, I explained the situation to LensDirect with great detail, seeking a refund. The next morning, a delightful employee named Aliyah obliged my request and the contacts soon arrived :) I would recommend this company to anyone seeking top-quality assistance with receiving their contacts. Thank you so much!

Sheena was very helpful and quick at fixing my payment error issue! I really appreciated it going so smoothly!

I placed an order with LensDirect because they have a huge selection, great prices, and a great rep for excellent customer service. Little did I know how much I would depend on that great service. I made an error in my order--who know one little word, "multifocal", would make such a difference. Didn't realize my error until the lenses were delivered and I put a pair in. I was like Mr. Magoo I was so blind! Took a shot in the dark and called LensDirect to see if there were anything they could do. Within minutes Aliyah came to my rescue! She arraned for my order to be redone with the correct prescription AT NO EXTRA COST!! Yeah, I said it!! Thank you Aliyah!!!