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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Sarah
Sep 10, 2021
Daisy Desir did a fantastic job helping…
Daisy Desir did a fantastic job helping me in a timely and efficient manner. She was also very upbeat and friendly while assisting me!
Report
Anonymous
Sep 10, 2021
Awesome customer support
Sheena Cornibert 5* She is a awesome representative for any team.
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Dale
Sep 9, 2021
Great customer service
There was an error in my original order that I discovered after I received confirmation. Daisy in customer service made everything right including applying my original discount to the change. Thank you Daisy, I look forward to my new shades.
Report
Jane
Sep 6, 2021
Best customer service experience ever
I needed help with my order and they really did an excellent job. The communication is very helpful and fast and I am so happy with LensDirect. Duval Aguste, the rep who assisted me went above and beyond to make sure that I was taken care of. He was awesome.
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Katherine K.
Sep 6, 2021
Daisy Desir was super helpful!!
Daisy Desir was extremely helpful in resolving a situation where we received incorrect contacts. She was very quick to respond and proposed an overly generous solution. I will certainly order from Lens Direct again because of her.
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Lauren F.
Sep 6, 2021
Aliyah corrected my billing problem…
Aliyah corrected my billing problem quickly and efficiently. Thank you!
Report
Tbaker
Sep 6, 2021
Daisy took great care of me
Daisy took great care of me. I had defective lenses, and she got set up with a new set for free. Easy Peazy!!
Report
Suzie
Sep 6, 2021
My contact with Duval Auguste was excellent!
My contact with Duval Auguste was excellent! I was treated with respect and my questions were answered and difficulties resolved. Thank you so much!!!
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