slmclem
Very pleased with service
Warren was extremely helpful when I needed to make payment changes and ordering/shipping'everything has been great!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
slmclem
Warren was extremely helpful when I needed to make payment changes and ordering/shipping'everything has been great!
Patrick F.
I had to change my prescription after I placed my initial order. Customer service rep. Daisy took care of everything promptly, courteously, and conveniently. Many thanks to her and LensDirect for a smooth customer service experience. Looking forward to receiving my new lenses.
Thomas
Duval was extremely helpful and quick to respond to my questions. Great experience overall!
Tiffany P.
I chatted with a very helpful man named Warren who helped me figure out why my contacts were still saying pending order. He was helpful and got me the IMO I needed. He also helped me so I can get my right contact to me and send the left when it’s ready.
Fred C.
I am very satisfied with my experience with ordering and customer service at LensDirect. Both Daisy and Lily were super helpful in getting me the right lenses for my frames. The new lenses arrived on time and I am happy with the quality of their work. No problems with my prescription at all. I will be a repeat customer.
Sandra G.
The glasses were returned to me within a week. They were exactly what I wanted. Would definitely use them again.
Scarlett G.
Daisy was such a big help! Super understanding & helpful.
Alison
Easy ordering process and quick and responsive customer service- Daisy from customer service helped me resolve an issue quickly and she was fantastic and kind.