Kim S. W.
I love using LensDirect for my lens…
I love using LensDirect for my lens replacement service. The customer service representatives are always knowledgeable, courteous, and willing to help.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Kim S. W.
I love using LensDirect for my lens replacement service. The customer service representatives are always knowledgeable, courteous, and willing to help.
Zoe
Duval was very friendly and helpful and answered all of my questions! Because my contacts are back-ordered, they upgraded my shipping speed for free.
Natalie
Duval was very helpful and resolved my issue quickly. Thanks for the great help!
Amy
Duval was efficient and very helpful. She worked to change an existing prescription lense replacement and followed up with her success in accomplishing my request! Many thanks Duval!!! A happy customer, Amy
Tammy D.
Duval was very helpful in assisting me with canceling my autoship until we complete our current contact supply and send our new script in.
alex
Very helpful
Andréa
Duval was SO great and was so quick to answer my questions and rectify my order!
Hilary
Warren was helpful in the text chat - I was able to postpone my autoship at the last minute because I still had some extra contacts. Much appreciated!