LensDirect.comReviews of lensdirect.com

Sheena was absolutely terrific to work with and she’s a truly nice and trustworthy person. Thank you Sheena! Mark C.

Aliyah was very helpful in getting me a replacement lens for a reorder on a discontinued product. Thank you for your efficiency and expertise!

Very helpful with my first purchase

This is a very convenient way of ordering contacts. I did not have to leave my house. Although I did not receive tracking information. They came rather quickly in about 4-5 days. Will be placing more orders soon. @conradfrancois was very helpful with my questions and concerns.

Duval Auguste was very helpful to me in letting me know what a status meant on an order.

Duval is seriously the best representative I've been in contact with so far. I have called/chatted with probably 4 or 5 other representatives since August and no one has given me a definitive answer about where my glasses were at except Duval. He mentioned that he would follow up with me via email and I didn't believe him because several other representatives said the same thing and never got back to me, so Duval gave me his word and actually followed through. Despite my frustrations and anger with LensDirect, Duval kept calm and walked me through everything. After 11 weeks of waiting, my glasses are getting shipped out today and I couldn't be happier. Please give Duval a massive raise or send him up the leadership chain because he is the definition of GREAT customer service. Thank you

Duval was absolutely the best! She helped me solve my issue quickly and without any problems. I really appreciate her concern and ability to resolve this problem. I will definitely be purchasing from lensdirect in the future because their customer service is impeccable.

I needed account help and Aliyah made sure I got it! My past ordered and prescription weren’t showing and it was making reordering tricky. It took a few different tries, but she made sure she figured out the issue and revolved my problem. She was always very quick to respond and my account is back on track now. Big thanks for her awesome customer service!