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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Shahada C.
Nov 7, 2021
Fast help
I told Aliyah my problem, and she helped me fix it right away simple and fast. She was also very nice about it !
Report
Rick C.
Nov 5, 2021
Daisy was a tremendous help updating my…
Daisy was a tremendous help updating my contact information. I asked questions and she answered them completely and understood the situation with clarity. She was friendly, professional, and informative!!!
Report
Holly R.
Nov 4, 2021
Conrad was EXTREMELY helpful and super…
Conrad was EXTREMELY helpful and super responsive when I reached out about my order! Great service! Quick and efficient!
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NK
Nov 3, 2021
Great customer service
Conrad Francois was excellent in answering all my questions and especially getting my prescription matched to my order quickly!
Report
Tom R.
Nov 3, 2021
Happy customer
I made a mistake on my recent order and Daisy Desir assisted me in correcting it. Great customer service and prompt in response.
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Eli
Nov 3, 2021
Duval was super helpful!
Duval was super helpful!
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Bill H.
Nov 2, 2021
I received a re-lensed pair of Ray Bans…
I received a re-lensed pair of Ray Bans Wayfarer, cirica 1970’s. Oh my lord, wow I’m so impressed. I just ordered another pair of lenses to be used in a pair of estate glasses that predate me, optician E E Lundquist had a four digit phone number. I’m very confident to have new lenses fitted.
Report
Diego N.
Nov 2, 2021
Great experience with Warren in the…
Great experience with Warren in the chat!!
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