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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Social S.
Nov 19, 2021
Great experience with Denise
Great experience with Denise! She helped me take care of a shipping issue.
Report
Samantha C.
Nov 19, 2021
Kissel was amazing
Kissel was amazing, she actually put me at ease thru the phone & solved my issue promptly. Its this kind of costomer service that makes me come back. Thx you again Kissel!!
Report
Iulian D.
Nov 17, 2021
Very quick response to e mail…
Very quick response to e mail sended.Good service overall
Report
Robyn
Nov 16, 2021
Quick and good customer service!
Quick and good customer service! Joel Papius was prompt in replying to my query and resolved it very quickly!
Report
Elizabeth A M.
Nov 16, 2021
I was helped quickly and efficiently.
I was helped quickly and efficiently.
Report
John E.
Nov 16, 2021
Great customer service
While I have not received my order yet, I have nothing but great things to say about the order process. Help from their support agent, Duval, was there every step of the way to make sure that I was able to order exactly what I needed. If their products are as good as the service I will being making LensDirect my first stop for replacement lenses.
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Mike G.
Nov 15, 2021
Very helpful person, Duval.
i am very happy with the service I received on both orders. on the second, Duval helped me out in order to get my order correct. Love the auto-ship also. Thank You Mike
Report
Justin S.
Nov 15, 2021
Great help
Great help. Fast and easy cancellation of order! Kissel really helped me out :)
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