Gloria
Excellent customer service
Excellent customer service I was assisted by Kissel Henry and she was most efficient and wonderful when helping me out. I got a prompt response and solution to my issue within a couple of minutes.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Gloria
Excellent customer service I was assisted by Kissel Henry and she was most efficient and wonderful when helping me out. I got a prompt response and solution to my issue within a couple of minutes.
Jenny J.
Nicole was very friendly, efficient, and helpful!
Andrew Leppert R.
Denise was a pleasure to speak to. She understood my problem and took care of it promptly.
Craig B.
Kissel was responsive and lovely!
Cory G.
I ordered two boxes of contacts for my son over the weekend. On Monday morning, I changed my mind and decided to only order one box. I emailed and Alexcia had my order changed less than an hour later and exactly how I wanted it. I would normally expect at least 2-3 days to get a response, and then several emails back and forth to figure it out, but Alexcia was awesome. Excellent common sense service. Why does everyone else (other companies) make it harder than it is? Thank you!
Amber B.
I was not given the 15% discount from the website even after typing it in. I was eligible but there must've been a glitch. Denise helped me in a timely manner and gave me a 15% reimbursement. I appreciate it so much!
Vincent Lucia L.
Kissel was a big help and very friendly! Thanks again!!!
Lynn B.
Denise was more than a pleasure to work with. She was very helpful.