Greg C.
Patience is Needed: ‘Kwasi and Bibi’ (AI generated) helped…
‘Kwasi and Bibi’ (AI generated) helped rectify an unfortunate situation, as Lensdirect misjudged their inventory. After several weeks, I inquired where my lens’ were, as it was a simple purchase. I was advised that they did not have my product in stock, however, offered me free shipping and at no extra cost, they would manufacture the lenses to the frames that I supplied.. I had recently acquired my prescription lenses through lens direct and that experience along with the rectification of this experience was excellent- just make sure you have patience with the process 👍🏼👍🏼
Response from LensDirect.comJun 25, 2026
Hello Greg! Thank you for taking the time to share your experience. We sincerely apologize for the inventory issue and the delay in fulfilling your order. We're glad we were able to find a solution that worked for you and that you were satisfied with the outcome. We also wanted to mention that Kwasi and Bibi are actually members of our customer support team, not AI-generated assistants. We're sure they'll appreciate your kind words and recognition for helping resolve the situation. Thank you for your patience and understanding throughout the process, and we're delighted to hear that both your previous experience and this one ultimately met your expectations. We truly appreciate your support and look forward to serving you again in the future!