LensDirect.comReviews of lensdirect.com

Let me start off by saying, Halloween is my Christmas. To prepare, I ordered contact lenses on October 7th in preparation for two Halloween Parties, and a photoshoot. At the time I placed the order, I had just gotten paid. I submitted my doctor's prescription along with my credit card information online. According to LensDirect.com, even though I received a confirmation email detailing the order placed, the order was not successful. The only notification of this was my order status on the website (reading "Payment Error"). No email was received, and if I hadn't checked for tracking on the website, I wouldn't have known. I reached out to my rep via phone and email, multiple times to no avail. On the 16, I called and had spoken with another rep to attempt to re-order my lenses. No confirmation email was sent, no record of the order was provided under my online account. After all the emails that were sent to my LensDirect rep (one on October 14th, and two on the 19th) I finally received a reply,1 notifying me that they could pull some strings to get the order to me ASAP, and another notifying me that the order was cancelled all on Friday October 28th (21 days after my initial order). The level of customer service was totally unacceptable. The communication was not there, and I now have to wait another year to try this again with another company.

That's all, I didn't get my shipment. Still haven't, and they won't reply to my emails.

I reordered contact lens, giving them my new debit card info. They were unable to charge it because while they were conforming my subscription with my eye doctor AGAIN, I got my permanent card with different numbers. They contacted me and I contacted them back, telling them I had a new card and please call me back. Instead, they used an older card on my account that happened to belong to a disgruntled ex. I was unaware of this charge, did NOT authorize it, yet he took it upon himself to not contact me, but contacted the authorities. I was approached by a DETECTIVE regarding the matter. I was horrified, and immediately realized what happened. The mistake was reversed yet my ex is threatening that the DA might now be involved. What a mess! Be careful with your information being In their hands. This has been a scary experience I did not need in my life.

Tried to get refill but scrip was out of date sent in new scrip but powers on contacts changed and they were so stupid they wanted to know if I wanted to fill the new scrip or the old one that was out of date you got some rocket scientist there since I had only one valid scrip.took two weeks and 3 phone calls to get it figured out.

THIS COMPANY IS EXTREMELY CHEAP! THEY SEND ME AN EMPTY BOX WITH NO CONTACTS IN IT AND BASICALLY TOLD ME TOO BAG! CRAPPY, CRAPPY PLACE TO BUY CONTACTS!!!!!!!!!!!!!!!

I didn't order a second order!

I ordered and paid $9.95 for 3-4 business days shipping. I received it 7 business days later! Each time I called the customer service rep couldn't tell me where my contacts were and why it's taking so long. I wanted the "discount" price but had to buy contacts at regular price from Walmart. I returned the contacts and its been another week. Still waiting for my damn refund.

I wanted to order something and your person said they called my eye doctor and was told my prescription did not cover what I wanted. I went in to the doctors office and they said that they said NO SUCH THING and there was no reason I couldn't order what I wanted.