LensDirect.comReviews of lensdirect.com

I spoke with Nicole about my order, because it was listed as "pending inventory" for over a week without update. She let me know some of my contacts were on back-order but should ship soon, and upgraded my shipping.

I spoke the Denise about the mix-up on my part with frames sent to you for replacement lenses. She was totally professional, resolved my issue and she should get a raise! Great customer service.!

The 5 stars are for the customer service representative, Alyah. Contact delivery was delayed by multiple weeks with no notification from LensDirect. However, Alyah was very helpful. She was polite, professional & thoughtful. This is my first time using LensDirect I’m unsure if I’ll return.

I just sent my second pair of glasses to have new lenses put in. My local optometrist gave me a quote of over $400 to replace scratched lenses, so I thought i'd try LensDirect. They got my prescription wrong, and they re-did them perfectly- all for less than $100. It was such a positive experience that I sent them some glasses that my local optometrist would not even try to replace the lenses - they are expensive rimless glasses. LensDirect took the challenge and even called me to recommend a different lens that would work better for slightly more cost. Their customer service was prompt, friendly and thorough. Denise sent me the email about the lens upgrade and when I called back in response, she answered the phone with friendly and knowledgeable follow up. I trust my eyewear to LensDirect.

Great customer service!

Denise was friendly, courteous, and helped me resolve my issue quickly. I’m grateful for excellent customer service that doesn’t take up too much time. She was very clear and what needed to be done and helped me right away. Thank you!

I went to the same optician that I’ve been going to for years to fill a new prescription. He said he could no longer get the same frames I had and could find no others to fit my thin face. He wanted $484.00 to fit new lenses into my existing frames; however, he could fit me with frameless glasses with all the bells and whistles I’d ever need at my age (83) for around $900.00. I took a chance and sent off my old frames and my prescription to Lens Direct. Great service, prompt turn around, and only $82.00 for the same lenses my optician quoted me! They even cleaned my old frames, straightened them and sent them back to me in a really nice case. I couldn’t be more pleased.

Took a chance to have new prescription lens's put into a existing eye glass frame that I liked. LensDirect made the process easy, kept me updated on the progress of work performed, and service was fast. I could not be more satisfied, Thank You LensDirect, job well done. J Goodwin