Brenda S.
Customer service
Great customer service experience with Karielle! This is a first in many years. She was efficient and patient and knowledgeable! A+ service

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Brenda S.
Great customer service experience with Karielle! This is a first in many years. She was efficient and patient and knowledgeable! A+ service
Brian P.
Marielle did a great job helping me. Thank you.
Melissa G.
Good job and helpful.
Emily C.
Nicole was very helpful in answering my question! Thanks so much!
Mark S.
She was courteous, efficient and overall great. Got what I needed done in a reasonable amount of time, and then implemented it licky-split.
Eduardo C.
Olivia was very helpful. She knew exactly what I was looking for as soon as I asked. Very knowledgeable and kind. I certainly hope the rest of my LensDirect experience is this good.
Ze D.
Denise provided wonderful customer service, was friendly, and helped verify my order. Look forward to receiving my order!
Sherry Lynch G.
Olivia Mark was very friendly and helpful!