Melissa D.
Denise was very prompt
Denise was very prompt, nice and helpful. Thanks so much 😊

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Melissa D.
Denise was very prompt, nice and helpful. Thanks so much 😊
Tyler
Nicole Auguste assisted me for my concerns and she was a pleasure to work with. She was friendly, welcoming, understanding, and efficient. My issue was quickly resolved and I was provided clear instructions for the next steps. Great customer service and made my experience very stress free. Will be returning in the future! Thank you so much!
I. W.
Affordable contacts with great service. I had an issue with the delivery of my contacts and Nicole helped out quickly by re-sending my package to get to me as soon as possible. I’ve been shopping around with different contacts providers and this is definitely the one I’m sticking with!
L R.
I like to use Apple Pay but sometimes it can be finicky. Aliyah helped me to confirm my order and make sure I got it done, thanks :)
S. R.
Aliyah was so nice and helpful!!
Rosa Pullano Z.
Nicole was great!! Very patient and helpful!!!
Carolina
Aliyah helped me resolve my problem quickly and easily. She was very responsive, professional, and helpful. I had a great experience and would highly recommend.
CarlyC
I ordered lenses for some framed that I bought and first of all, the timing in sending the frames and getting them back is very short, it’s about 7-8 days and I’m in California and the factory is in New York. Very quick excellent service. The lenses are great, very well made. When I had to change the lenses they were done immediately. I would highly recommend LensDirect!!