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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Chance A J.
Feb 8, 2022
Denise was extremely professional and a…
Denise was extremely professional and a pleasure to work with! 10/10 for customer service!
Report
Mindy G.
Feb 8, 2022
Denise was lovely and helpful
Denise was lovely and helpful. Thanks for fixing my order. 🙂
Report
Jason
Feb 8, 2022
Helpful, attentive, and kind!
Denise was helpful and attentive, as well as kind! She tackled the problem quickly and saved the day!
Report
Lauren M.
Feb 8, 2022
Great customer service from Aliyah
Great customer service from Aliyah! Changing out my shipping address for my last minute travel change was easy, thanks to her.
Report
Veronica R.
Feb 8, 2022
Denise was very helpful and resolve my…
Denise was very helpful and resolve my request. Thank you
Report
Jana M.
Feb 7, 2022
Great service, Denise was SO HELPFUL!!
I am a total luddite on the computer, so when Denise turned out to be delightful, knowledgeable, and so patient and kind to me, it turned out to be very easy and pleasurable to order my lens. Thank you Denise!!
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allen F.
Feb 7, 2022
Great customer service
Today I had one of the best customer service experiences with Kissel. I needed to add a product to my order, she was very helpful and polite. She made the changes and corrections in a timely manner. Kissel also assisted me with a coupon that is currently being offered. She was very friendly and made my experience with LensDirect very positive.
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Max H.
Feb 7, 2022
The LensDirect ordering process was…
The LensDirect ordering process was simple and intuitive. When I had to cancel my order because I'd made a mistake, Sheena, the LD rep who assisted me in their chat function, was helpful and speedy. This was a seamless process and I've already placed my new order with them.
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