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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Wendy M.
Feb 16, 2022
Nyoka Nugen was very helpful and…
Nyoka Nugen was very helpful and friendly. She resolved all my issues with ease.
Report
Tamekah W.
Feb 16, 2022
Denise was very helpful
Denise was very helpful. Her customer service was fantastic and she let me know the status of my contact lenses.
Report
Jack J.
Feb 15, 2022
Nicole went above and beyond to ensure…
Nicole went above and beyond to ensure that all my questions were answered and that my prescription for my new glasses were correct.
Report
Eric B.
Feb 15, 2022
Kissel was excellent
Kissel was excellent, quick, efficient and handled my request to my complete satisfaction
Report
Joan P.
Feb 15, 2022
Denise provided great service
I had a concern about how late new Optum cards with new expiration dates are provided to customers (waaaaaay too late) and Denise messaged her supervisor with my concern while we were on the phone. I really appreciate her responsiveness.
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AY
Feb 14, 2022
Responsiveness
Duval very quickly responded and addressed my issue, and sought confirmation was unusual prescription was correct. Very professional, proactive and efficient service!
Report
Evelyn Marie S.
Feb 14, 2022
Easy to update payment method.
Easy to update payment method.
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Jie Z.
Feb 14, 2022
Great Customer Service! Nicole Auguste
Nicole was so passionate and professional when helping me resolve issues about auto-refillings. Had the issue resolved very quickly! I really appreciate her help!
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