Ken
The Gold Standard In Customer Service
Daisy was extremely helpful with resolving an issue with my prescription. She went above and beyond to make sure my order went smoothly. Thanks, Daisy!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Ken
Daisy was extremely helpful with resolving an issue with my prescription. She went above and beyond to make sure my order went smoothly. Thanks, Daisy!
Ana C.
Warren was very kind and helpful. He went above and beyond! Thanks for offering great customer service. Appreciate it.
Elizabeth
I found a pair of frames from Izipizi that were perfect for me but my regular eye glass shop wouldn't fill reader frames with my prescription. I sent them to LensDirect and when they came back to me, I couldn't find my focus. I worked with customer service, sent them back and they reground the lenses. On the second try they were PERFECT and I'm so pleased. I was worried about doing this online and, thanks to excellent customer service, I won't hesitate in the future. Thank you LensDirect!
JC
Daisy should be the quintessential way to perform customer service with her calm demeanor and warmth, as it pertains to calming the waters when we (consumer) are upset. - Jermal
Alexander D.
I just got my frame lenses done...I provide a cartier frame and no visión store would do it because expensive frames...so I read all reviews from all the web who can made my lenses for my frame better on the Internet and shows lens direct,and boy they are the best ...in less two week I have then back and did a real good job. Superb awesome work..I'll do it again when the times comes...alex
Farmer D.
I have placed two orders this year for replacement lenses. The process was very easy and the results were great. The lenses seemed better than those supplied by a large Optometry center, and I only paid half the cost. Shipment was quick and safely packaged.
Briana D.
Very helpful and kind!
Ty R.
If your top priority is obtaining top quality lenses & expert craftsmanship, look no farther than LensDirect. The single vision, blue blocker lens replacement service they performed on my frames has provided me with a great pair of TV glasses, with superb vision quality & an extremely comfortable viewing experience for hours at a time. Their prices are very affordable, their support team is awesome and it was less than a week from the time they received my frames to the time I received the finished product. There is one improvement I would suggest if their goal is to provide a completely in-home online service. That would be to include an inexpensive paint marker with the $5 shipping box they offer. The box came with instructions to obtain a paint marker, and while wearing the glasses you're sending them, use the paint marker to mark the position of your pupils on the lenses. I assume many customers like me, in need of a shipping box, will also be in need of a paint marker, requiring them to leave the comfort of their home in search of one. I was tempted to just drop my frames off at a local vision care center to have the lenses replaced if I needed to travel around town anyway. I chose not to. Would I recommend LensDirect? Definitely!