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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Phil B.
May 3, 2022
LensDirect has A++ Customer Service
LensDirect has A++ Customer Service and was very efficient in getting my order fulfilled properly.
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Michael S.
May 3, 2022
Chat support that actually worked!
Alex was incredibly helpful as I was trying to figure out my lens order. I look forward to getting my lenses swapped out of my old glasses and new ones put in place!
Report
frontsoldatmm
May 3, 2022
Denise is top notch!
I talked to Denise and she was very polite and helpful and walked me through my order. I messed it up and she helped me get it right. Would highly recommend!
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Frank D.
May 2, 2022
I had a refund request that was handled…
I had a refund request that was handled professionally and friendly. Thank you Warren
Report
Scott H.
May 2, 2022
KIssel and Duval were both most helpful…
KIssel and Duval were both most helpful and had a sense of humor. Rare to find in one day, one company and on one subject. Cheers!!
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Tom O.
May 2, 2022
5 stars well earned
5 stars for my mistake being corrected by Karielle... close to 30 years of buying online and still is shocking how many don’t know how to deal effectively with customers online you all clearly have figured it out.
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Jay
May 2, 2022
Sheena was pleasant
Sheena was pleasant, helpful and knowledgeable. It was nice to have someone so patient when having to change my order!
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Tom W.
May 2, 2022
Denise did a great job
Denise did a great job with my order. after entering a noticed an error and she was sick to fix it..
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