LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Tom H.
Jun 25, 2026
I've had questions about anti-glare coatings vs Poloried lenses.
I've had questions about my prescription; specifically Polaroid lenses versus anti clear coatings. The answer was so clear and specific. If this is AI, I'm blown away. I suspect it is because the answers have always been concise, upbeat, and honest. Bill Graham West Bloomfield, MI.
Response from LensDirect.comJun 26, 2026
Thank you for your thoughtful feedback, Bill. We're glad the information around Polaroid lenses and anti-reflective coatings came through clearly and helped you make sense of the options. We also appreciate your kind words about the tone and clarity of our responses. Whether it's a team member or automated support, our goal is always the same: to provide accurate, straightforward guidance so you can make confident choices about your prescription. If you have any more questions as you go forward with your order, we're here to help.
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Stacie D.
Jun 25, 2026
RISSA was very helpful
RISSA was very helpful, kind, efficient and I was able to get everything done to get my contact Lens order sent to me.
Response from LensDirect.comJun 26, 2026
Hello Stacie! We're delighted to hear that Rissa was helpful, kind, and efficient in assisting you with your contact lens order. It's great to know everything was completed smoothly and your order is on its way. We'll be sure to pass your feedback along to her. We truly appreciate your support and look forward to serving you again!
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Cassandra C.
Jun 25, 2026
Top class customer service from Lexie
LExie answered all my questions with great patience and gave me clear instructions on how to resolve confusion and find the information I needed to place the order. She has ensured that I will remain a loyal customer.
Response from LensDirect.comJun 26, 2026
Hello Cassandra! We're so pleased to hear that Lexie was able to answer all your questions with patience and provide clear guidance to help you resolve the confusion and complete your order. It's wonderful to know she made such a positive impact on your experience. We'll be sure to share your appreciation with her. We truly value your support and look forward to serving you again at LensesDirect!
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lnpbellsouth.net
Jun 25, 2026
Great service
Great service. Great products. I’ve had several requests on my account and have always had a quick response in taking care of them. Lexie, my customer service representative took care of my request and followed up just to make sure I was satisfied.
Response from LensDirect.comJun 26, 2026
Hi! We're delighted to hear that you've consistently had positive experiences with our service and products, and that your requests have been handled quickly and efficiently. It's especially great to know that Lexie took care of your recent request and followed up to ensure everything was resolved to your satisfaction. We'll be sure to share your kind words with her. We truly appreciate your continued trust in LensesDirect and look forward to serving you again!
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Angela
Jun 25, 2026
Kissel was so helpful
Kissel was so helpful! Addressed my every question and resolved my issues!!
Response from LensDirect.comJun 26, 2026
Hello Angela! We're delighted to hear that Kissel was so helpful, took the time to answer all your questions, and was able to resolve your issues. We'll be sure to share your appreciation with them. We truly value your support and are glad you had such a positive experience with our team!
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W P.
Jun 25, 2026
Four pair so far, I will definitely be ordering more for the family
I ordered four pair so far, I have received three of those and they were all correct and excellent! I will definitely be using LensDirect for other members of my family. I had one issue in ordering and Francine in customer service was able to quickly resolve it. Thank you WP
Response from LensDirect.comJun 26, 2026
Hello Pressley! Thank you for your fantastic review! We're thrilled to hear that your orders have arrived correctly and that you're happy with the quality of your lenses. It's also great to know that Francine was able to quickly resolve the issue you encountered during the ordering process. We'll be sure to share your kind words with her. We truly appreciate your trust in LensesDirect and look forward to helping you and your family with future orders. Thank you for choosing us!
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Sergio Eduardo M.
Jun 25, 2026
Great experience
Darcel provided a Great experience!
Response from LensDirect.comJun 26, 2026
Hello Sergio! We're delighted to hear that Darcel provided you with a great experience. We'll be sure to share your feedback with them—it will mean a lot to know their efforts made a positive impact. We appreciate your support and look forward to assisting you again in the future!
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Deets in C.
Jun 25, 2026
My information was taken by Dion
My information was taken by Dion. He said that he would look into it for me and text me back. He did and he resolved the issue. Excellent service! Thank you for employing him.
Response from LensDirect.comJun 26, 2026
Hello Deets! We're delighted to hear that Dion kept his word by following up, keeping you informed, and resolving your issue. Providing reliable and attentive service is what we strive for, and we're glad Dion delivered such a positive experience. We'll be sure to share your kind words with him. Thank you for choosing LensesDirect, and we appreciate your support!
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