LensDirect.comReviews of lensdirect.com

Response from LensDirect.comJun 6, 2025

Hello Carolyn! Thank you for your feedback, and I’m truly sorry for the delay and the frustration it has caused. We completely understand how disappointing it is to be waiting this long without clear updates. Your order matters to us, and I apologize for the confusion around the waiver and the communication gaps that followed. It’s never our intention to leave you in the dark, especially after you’ve taken the time to follow up and provide everything we need to move forward. We’re actively looking into your order and will provide you with a clear update as soon as possible. In the meantime, please don’t hesitate to reach out directly if there’s anything we can do to make this right—we want to ensure you receive the product and service you expected and deserve.

Response from LensDirect.comJun 10, 2025

Hello Steve! We appreciate you taking the time to share this with us. While we're thrilled you're pleased with the replacement lenses, we are truly sorry that our communication wasn't better. We're always working to improve, and your feedback is essential to that process. Thank you for your business, and we hope to see you back at lensdirect.com.

Response from LensDirect.comJun 4, 2025

Hello Ready! Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service team so far. We’re just as excited for you to get your Oakley Holbrooks back—they’re perfect for soaking up the sunshine! If you have any questions or need further assistance, feel free to reach out anytime at LensDirect.com. Enjoy the sunshine in style!

Response from LensDirect.comMay 2, 2025

We're sorry to see your review and hear about the issue with your Oakley frames. That's definitely not the experience we want for you. We'd like to look into this further and help. Could you please provide your order number so we can reach out to you directly? Sincerely, The LensDirect Team

Response from LensDirect.comMay 7, 2025

Hello Makki! Thank you for your kind words! We're thrilled to hear that you found our service easy to work with and that your ordering experience was smooth. We sincerely apologize for the delay in receiving your expedited shipment, as that’s certainly not the standard we strive for. We’ll be sure to look into this and work to improve our shipping process. Your feedback is valuable to us, and we truly appreciate your understanding. We look forward to serving you again soon at LensDirect.com.

Response from LensDirect.comApr 17, 2025

Hello JJ! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jade was able to turn a frustrating situation around and help you through the technical issues with your LensDirect account. She truly is a star, and we’ll be sure to pass along your kind words—she’ll be so happy to hear them! We completely understand how discouraging tech issues can be, and we’re really grateful for your patience and willingness to stick with us. Your feedback helps us improve, and we’re actively working on a permanent fix to make the process smoother moving forward.

Response from LensDirect.comApr 2, 2025

Hello Moises! Thank you for your fantastic review, and we apologize for the initial delay in getting your glasses re-lensed. We're so glad to hear that Jamal was able to quickly update your shipment to "light speed" and improve your experience. We agree—Jamal is definitely one of the best! We truly appreciate your feedback and look forward to assisting you again soon at LensDirect.com.

Response from LensDirect.comMar 31, 2025

Hello Shantal! Thank you for your kind words! We're so glad our team, including Nyah, was able to help resolve your issue. We truly appreciate your patience and are happy we could assist you. If you need anything in the future, don't hesitate to reach out to us at LensDirect.com.