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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Chuck G.
May 6, 2022
Helpful Service
I had to call in today and Duval assisted me with my transaction. Duval was very polite, knowledgeable and helpful. He took my information and processed it right away. Thank you Duval.
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Alex
May 5, 2022
Denise was super helpful
Denise was super helpful and also pretty funny to talk with. She solved the problems right away.
Report
SPisano
May 5, 2022
Leana was so helpful with my order
Leana was so helpful with my order! Thank you for your attention and help!
Report
Berglind
May 5, 2022
Customer service
My order took longer to ship than I expected so I had to change my shipping address. I contacted customer service. Keba Ferrari answered promptly, took care of that for me and my order was shipped the same day. Great service. Thanks to Keba 😊
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Joyce K H.
May 5, 2022
thanks Leana was great
thanks Leana was great
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Mike D.
May 5, 2022
Alex was great in helping me with my…
Alex was great in helping me with my order. Her info was quick and she was quite helpful.
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Carl
May 5, 2022
Shipped my contacts fast!
Shipped my contacts fast and Keba made it happen. Like everything else out there, contacts are on back order but they had a few in stock and they rush shipped to me. You can SEE the difference with good customer service!
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BB
May 5, 2022
Great Customer Service
I have been ordering contacts from LensDirect for over a year. I appreciate the quick delivery and affordable prices. Today, I had an issue with my prescription. Immediately, I had a response from Denise who helped resolve the issue. Not only that, Denise went above and beyond and re-ordered and applied a discount! Thank you for the great service.
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