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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Nan
May 12, 2022
Warren Lewis helped me complete my order
Warren Lewis helped me complete my order. Very nice and friendly man. Thank you, Warren!
Report
Kyle
May 12, 2022
Warren was very helpful
Warren was very helpful. Very impressed with customer service. First time order and agent was very helpful.
Report
Mara M.
May 11, 2022
Duval was tremendous to work with
Duval was tremendous to work with. He was professional, thorough, detailed, and knowledgeable. He followed up and ensured a smooth and successful transaction. I will use LensDirect based on my experience with Duval. He is an asset to the entire corporation. Perhaps, one day, he will run the company. Thanks Again Edward
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Yaya
May 11, 2022
Alex Alexis was able to resolve my…
Alex Alexis was able to resolve my issue within a matter of minutes. Very pleasant to engage with, skilled and efficient!
Report
customer
May 11, 2022
I read my prescription wrong
I read my prescription wrong, and DUVAL immediately helped me make the corrections! He is AWESOME!!! Thanks to him,.... I'm all set and very quickly I might add! I can't thank him enough for helping identify my error, and for making the corrections so quickly! A Pleasure to do business with! Ask for Duval if you need help!
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Karl O.
May 11, 2022
These New Lenses are EXCELLENT !!
These new lenses made for my frames are EXCELLENT !! What a relief to have glasses that work right !! There was an issue with the script from my doc, and LensDirect made it all good! Thanks so much !!
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Michael
May 11, 2022
Sheena is awesome
Sheena is awesome. LensDirect is great!
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Ella
May 10, 2022
Easy and quick fix by Keba!
Easy and quick fix by Keba!
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