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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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NICK S.
Jun 8, 2022
Excellent customer service from Sheena
Excellent customer service from Sheena. She helped clarify many questions I had regarding order and took the time to answer all of my questions.
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Eric N.
Jun 7, 2022
Wonderful to laugh and enjoy your job
Karielle was fantastic. I had a new perscription that needed an order change. She handled it promptly with sincere professionalism. I will reorder with LensDirect again. Thank you very much.
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Kat W.
Jun 7, 2022
Karielle was very helpful
Karielle was very helpful, listened to my issue and resolved it very quickly. Excellent customer service thank you!
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Laura F.
Jun 7, 2022
Alex Alexis was AMAZING
Alex Alexis was AMAZING! Great customer service representative. LensDirect should be very proud of the way this individual represents their company!
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Nancy
Jun 7, 2022
Kissel is an example of awesome customer service!
Kissel assisted me with correcting an issue with my order. She was friendly and helpful. She assured me that everything was now correct and even prioritized my order. Great customer service!
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John E.
Jun 6, 2022
Leana was a first rate professional
Leana was a first rate professional. And as always, LensDirect is great.
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None
Jun 6, 2022
Denise was super helpful and a great…
Denise was super helpful and a great communicator!
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Queenie
Jun 6, 2022
So nice to have a customer service rep…
So nice to have a customer service rep who is kind, patient and knowledgeable. Especially when you are a repeat customer and spending $200. thank you.
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