customer
Karielle was super helpful
Karielle was super helpful in changing my auto ship order. My rx changed and so I needed to stop the auto ship. Thank you so much

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
customer
Karielle was super helpful in changing my auto ship order. My rx changed and so I needed to stop the auto ship. Thank you so much
Katy
Karielle was very polite, helpful and pleasant. Took care of my issue quickly.
Marc
Excellent experience. Thank you!
M. C.
Great customer service experience at LensDirect. Sheena at LensDirect recently helped me resolve an issue with an error in my eyeglass prescription, quickly, courteously and without additional cost to me. I've been ordering prescription eyewear online for years, but this experience will have me coming back to LensDirect in the future. Thank you!
Rong Z.
Olivia was very helpful and thoughtful. She helped me with my insurance claim question and went beyond to check my current orders to make sure they were on good standing. One order was pending for back order and she explained it well. Thank you Olivia and sorry I might have got your name wrong during our conversation:)
Abtin Y.
perfect customer service
Chris Smith B.
Kissel was fantastic and very helpful. I had an issue with submitting my prescription and Kissel helped all the way through. Thank you and everyone at LensDirect very much for the exceptional service!
Bowie
The team was so helpful with all my questions especially Olivia Mark with being so patient and making everything easy.