LensDirect.comReviews of lensdirect.com

Response from LensDirect.comFeb 13, 2018

Hi There Jeffrey! I am so sorry to hear that your lenses are damaged. Not to worry! I am here to the rescue. I will be ordering you replacement lenses to make up for that order. This will be sent free of charge, so no worries! You will receive a shipping confirmation when it is sent out. If there is any chance of a backorder with these lenses, we will always keep you posted! Since these are what your doctor prescribed, they are the only things we can send you. If they are still uncomfortable, please contact your doctor. Your prescription may have changed. I apologize once again about this inconvenience. Please let me know if there's anything I can do to help. Have a great day! The LensDirect Team

Response from LensDirect.comFeb 12, 2018

Hi Providencia! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like the product you are referring to is Freshlooks. Unfortunately, yes, this has increased in price due to the manufacturer. They are discontinuing this product and they decided to raise the price at the same time. I am sorry to hear that you did not receive our email in September about it! We sent out a mass email saying "Get your order in as quick as possible because the prices are increasing." We are just as upset as you are about this price difference! For this inconvenience, I have put $10 in account credit back into your account. I hope this helps a little! Please let me know if you have any questions. Have a great day! The LensDirect Team

Response from LensDirect.comJan 24, 2018

Hi Bets! I am so sorry to hear about all of this! If I can do anything to help in any way to make this better, please let me know. I would be happy to help any way I can! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, it is not legal for us to contact USPS about your package. That can only be done by the receiver until an investigation is started. However, I do see that a representative had replacement lenses on their desk in case the package never showed. Always good to have a backup! I also see that you used UPS Ground as your shipping and your package got to you within the 5 business days even with the weather. Thank you, UPS, for being awesome! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi Ray! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, it is not legal for us to contact USPS about your package. That can only be done by the receiver until an investigation is started. However, I do see that a representative had replacement lenses on their desk in case the package never showed. Always good to have a backup! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comJan 22, 2018

Hi Nicole! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, it is not legal for us to contact USPS about your package. That can only be done by the receiver until an investigation is started. However, I do see that a representative sent replacement lenses for you. Always good to have a backup! For this delay, I will be happy to give you free expedited shipping on your next order with us! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team

Response from LensDirect.comDec 12, 2017

Hi Anthony! Thank you so much for informing us of your experience! I apologize about any inconvenience. It looks like there was a delay in your order because of the holiday season. We have been hearing this often. Unfortunately, since the order was placed after ordering hours the day before the holiday, the order was not processed till the following Monday. Looks like it was shipped out the same day with the free shipping you requested! I'm glad we were able to get to it as fast as possible. For this delay, I will be happy to give you free expedited shipping on your next order with us and put $5 into your account to save you some money! We wouldn't want you waiting any longer than were on your last order. I hope this helps a little bit! I apologize once again. Please let us know if there's anything else we can do for you and we would be happy to help! Have a great day! The LensDirect Team