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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Koeun K.
Jul 5, 2022
Karielle helped me save even more when…
Karielle helped me save even more when I accidentally clicked without first putting in the save discount. Was very helpful and quickly resolved. Thanks you very much.
Report
Mo
Jul 5, 2022
Karielle was knowledgeable
Karielle was knowledgeable, professional and friendly on the phone and answered all my questions.
Report
customer
Jul 5, 2022
Excellent Customer Service
Warren Lewis answered my frustrated email very quickly. He understood what my frustration was and confirmed with me that I understood what I ordered. I was instructed to send my frames/glasses back in and I received them back this past Friday. I am very happy with them and really appreciated Warren's help making this return easy.
Report
Beth W.
Jul 5, 2022
Great customer service
Sheena was patient with me and made sure I received the support I needed in adjusting my order! Thank you!
Report
David D.
Jul 5, 2022
Sheena was very courteous and went…
Sheena was very courteous and went above and beyond to try and help with my situation... Highly recommend!
Report
David M.
Jul 5, 2022
Kissel handled my change of order very…
Kissel handled my change of order very promptly and professionally. I couldn't ask for more. Thank you!
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Jessica
Jul 4, 2022
Kissel was very helpful and overall it…
Kissel was very helpful and overall it was a good experience
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S K.
Jul 3, 2022
Customer Service was great!
Olivia Mark from customer service was super great and accommodating! She was very helpful and helped with my order process and questions. Thank you so much!
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