Heather B.
Great customer service
Jessica helped me with my order quickly and painlessly. Honestly best customer service experience I've ever had 🥳

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Heather B.
Jessica helped me with my order quickly and painlessly. Honestly best customer service experience I've ever had 🥳
Marilyn K.
This was my second order from Lens Direct. I have found the staff to very helpful! But this time when I ordered I made a big mistake!!!! but Sheena was very receptive and extremely helpful!! I couldn't be happier. Thanks Sheens you made my day and my life better
Kanak S.
Karielle was very pleasant and helpful
Roberto A.
Denise was great help👍👍
Bina A.
Olivia was so helpful, patient and generous! Responded to my email very quickly, and offered me a bigger discount for my trouble using the initial discount code. Thank you Olivia!
Ben W.
Customer service was prompt and efficient and more than happy to help me thank you
Lisa
I've been using LensDirect for several months now and it's always a great experience. Shipping is fast and if I have any questions or concerns I use the chat feature on the website and I always get a fast response. Just today I chatted with Claire about my order. I was nervous about my order arriving on time since I was almost out of contacts. She happily took care of it for me and they will be arriving in the next couple of days.
viola C.
i had a painless, productive and rewarding experience placing my first time ever order with lensdirect, thanks to denise, a terrific customer service rep! she was pleasant, articulate and knowledgeable. she answered all of my questions clearly and completely. lensdirect offered great prices on the lenses i needed and the stellar customer-friendly service i received from denise when ordering will make me consider lensdirect first when i need more lenses. thank you!