Stephen D.
Alex answered all my questions and…
Alex answered all my questions and helped with my order. Great job.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Stephen D.
Alex answered all my questions and helped with my order. Great job.
Lori S.
Olivia was a joy to deal with and she actually gave a discount which made my purchase even cheaper than the original price. Thank you so much for great customer service
Marc
I had a great experience with LensDirect, especially due to Warren Lewis. He was awesome to work with!
V T.
Jessica was great, i ignorently believed i could get contacts without a prescription and when i reallized i couldnt i had already commited to an online purchase. After contacting lens direct with an email, Jessica got back to me quickly and cancelled my order for me no questions asked. Great customer service, when im ready im shopping thru Lens direct.
Leslie G.
Had to make a return and Danea was so much help! Everything was easy and efficient.
Gregory C.
LensDirect’s Karielle was really terrific - providing exceptional service making an experience where I would question using the lens replacement service again into it being incredibly likely I’ll come back to LensDirect when I inevitably need to replace my lenses when my prescription changes. Great experience.
Bill
My contacts were back ordered. I spoke with Warren Lewis in customer service and he upgraded my shipping to priority at no additional cost so I would receive them quicker. I really appreciated his assistance.
Michael
Awesome customer service!! Will do business with LensDirect again in the future!!