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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Julie B.
Jul 19, 2022
Olivia was very helpful in resolving my…
Olivia was very helpful in resolving my issue and was kind and courteous.
Report
Leslie S.
Jul 19, 2022
Jessica was super helpful and contacted…
Jessica was super helpful and contacted me right away with my questions.
Report
Noelle B.
Jul 19, 2022
Great Customer Service
I recently needed help & Jessica Alexander addressed my issue & solved it quickly. I’ve only had great experiences with Lens Direct!
Report
Arielle L.
Jul 19, 2022
Great Customer Service!
Jessica Alexander provided excellent customer service after my order was delayed. While I already had a coupon applied, she provided free expedited shipping so that I could see ASAP! She was quick to respond and was very kind in our correspondence. Thank you, Jessica!
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Michael B.
Jul 19, 2022
I have just ordered my second pair of replacement lenses…
I have just ordered my second pair of replacement lenses from LensDirect.com. Kissel is on the ball and gave me excellent service. I wish all businesses could run like LensDirect!
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David S.
Jul 18, 2022
Warren Lewis rocks!
Warren Lewis helped me unravel some bizarre charges that were generated by Amazon Pay. Then he helped reorder the items in question. He was friendly and knowledgeable. I kind of expected a hassle but I got the exact opposite.
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Akeelia M.
Jul 18, 2022
Claire was absolutely amazing
Claire was absolutely amazing. Very patient, knowledgeable and helpful! As for the lens I just placed my order so I can't say anything much. Thanks again Claire!
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Bruce H.
Jul 18, 2022
I made a mistake on my order
I made a mistake on my order, Bibi help to get my order corrected via text. Thank you for your amazing customer service.
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